Reliability and Communication

It’s occurred to me that I increasingly pick suppliers and tradespeople based on their reliability and communication, rather than their skill.

I try to reflect this when providing services myself—not that I don’t have skill.

Things I try to stick to:

  • Always try to reply within 24 hours, even if it’s just to say ‘I’ll get back to you later in the week.’
  • Sometimes you need to juggle multiple projects, and that’s fine, but always try to let clients know when you’ll be working on their project, even if it’s in a couple of weeks—so they don’t think you’ve abandoned them.

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