The Ongoing Nature of Websites

I’ve had more than one client come to me recently to say that the website I designed for them isn’t quite doing what they want it to do. Although they didn’t come out and say it, I couldn’t help but feel like they were disappointed and that their website’s broken.

In contrast to their mood, I’m often delighted—and not because it’s an opportunity to charge them, but because this is what I expect to happen with every project—through adding more content and using the website themselves, the client has come to realise their explicit requirements and higher ambitions.

Recorded Training Sessions

I had a brainwave!

Quite often people can find their way around a website admin area, but don’t fully understand the possibilities, or forget about things because they don’t use it often enough.

I’m now going to offer an optional hour of in-person (or Skype!) training for all my web clients, where I will explain not only every aspect of the admin but also video record the whole session.

Reliability and Communication

It’s occurred to me that I increasingly pick suppliers and tradespeople based on their reliability and communication, rather than their skill.

Things I try to stick to…

Be Kim Wexler

I watched an episode of ‘Better Call Saul’ recently, which got me thinking about client work. Then at a meetup group yesterday a couple of people asked me which ‘platform’ they should use for a website. They also asked me why they should or shouldn’t choose WordPress or some other themed service, as opposed to hiring a web designer to make something for them.

Here’s what Kim Wexler would say…

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